Refund policy
At London After Five, we want you to feel confident when shopping with us. If your order is not exactly what you expected, we have a simple return process to help you.
This Return and Refund Policy applies to purchases made through:
This policy is provided in addition to your statutory rights under applicable UK consumer law.
How to Start a Return
To request a return, please contact our customer support team first:
Email:
support@londonafterfive.com
Please include:
- Your order number
- Your name
- The reason for your return request
Our support team will provide the return instructions and the appropriate return address.
Please do not send items back before receiving return instructions from our team.
30-Day Return Period
You may request a return within 30 days of delivery.
To be eligible for a return, items should be:
- Unworn
- Unused
- In their original condition
- Returned with original packaging and tags where applicable
Items that are returned outside the return period or not meeting the return requirements may not be accepted.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item received is incorrect or faulty.
Please contact our support team before returning any item so we can provide the correct return instructions.
Refunds
Once we receive and inspect your returned item(s), your refund will be processed within 10 business days after approval.
Refunds will be issued to the original payment method used during checkout.
Please note that your bank or payment provider may require additional time to complete the refund transaction.
Exchanges
If you would like to exchange an item, please contact us at:
Exchange requests depend on product availability. Our team will provide assistance with the available options.
Damaged or Incorrect Items
If you receive an item that is damaged, incorrect, or different from what you ordered, please contact us as soon as possible at:
Please provide your order details and relevant information so our team can assist you.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing your order.
If the order has already entered processing or has been dispatched, cancellation may no longer be possible. In this case, you may request a return after delivery according to this policy.
Statutory Consumer Rights
This voluntary 30-day return policy does not affect your statutory rights under UK consumer law.
Customers may have additional rights depending on their circumstances and applicable legislation.
Contact Information
For any questions regarding returns or refunds, please contact:
London After Five
Aalscholverlaan 724
3136 KX Vlaardingen
The Netherlands
Email:
support@londonafterfive.com
Phone:
+44 7882 756860