FAQ
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What is London After Five?
London After Five is a fashion store offering modern coats, jackets and sweaters designed for everyday style. Our collections focus on versatile seasonal pieces that bring comfort and effortless style to your wardrobe.
Do you offer free shipping?
Yes. We offer free shipping on all orders within the United Kingdom, with no minimum purchase required.
How long does delivery take?
Most orders are delivered in approximately 5 business days after dispatch. Once your order has been shipped, you will receive tracking information to follow your delivery progress.
Do you ship internationally?
Currently, we focus on serving customers within the United Kingdom. If our shipping areas expand in the future, updates will be provided on our website.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be returned according to the conditions outlined in our Return & Refund Policy.
To request a return, please contact our support team at:
How long do refunds take?
Once your returned item has been received and inspected, approved refunds will be processed within 10 business days. Please allow additional time for your bank or payment provider to complete the transaction.
Can I exchange an item?
Yes. If you would like to request an exchange, please contact our support team. Exchange requests are subject to product availability.
What payment methods do you accept?
We accept:
- Shop Pay
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Maestro
- UnionPay
All payments are processed securely through trusted payment providers.
Is my personal and payment information safe?
Yes. We take customer privacy and security seriously. Our website uses secure checkout technology, and payment details are handled securely by trusted payment providers.
I didn’t receive my order, what should I do?
First, please check your tracking information.
If your order has not arrived within the expected delivery timeframe, please contact us at:
Our team will assist you with your enquiry.
Can I update or cancel my order?
If your order has not entered processing, changes may still be possible. Please contact us as soon as possible after placing your order and we will do our best to assist.
Still need help?
We are always happy to help. If you have any questions about your order, products, shipping or returns, please contact our support team.