Privacy policy

This Privacy Policy describes how London After Five (“we”, “us”, “our”, or the “Site”) collects, uses, and discloses personal information when you visit, interact with, or make a purchase through www.londonafterfive.com (the “Site”), or when you otherwise communicate with us.

In this policy, “you” and “your” refer to any person whose personal information we process, including customers, website visitors, and anyone who communicates with us.

By accessing or using our Site and Services, you acknowledge that you have read and understood this Privacy Policy and how we handle your personal information.

Information We Collect

When you visit or use our Services, we may collect certain personal information necessary to provide our services, process orders, and support our customers.

Device Information

We may collect information about the device you use to access our Site, including:

Browser type
IP address
Time zone
Cookies
Browsing activity and interaction with our Site

Purpose:
To ensure our website functions correctly, improve website performance, and provide a better shopping experience.

Order Information

When you place an order through our Site, we may collect information including:

Full name
Billing address
Shipping address
Email address
Phone number
Payment information
Order details

Purpose:
To process purchases, complete transactions, manage orders, provide customer support, and communicate with you regarding your order.

Customer Support Information

When you contact our support team, we may collect information you provide, such as:

Your name
Contact details
Order information
Details of your enquiry

Purpose:
To respond to questions, provide assistance, and resolve customer service requests.

How We Use Your Personal Information

We use your personal information to:

Process and fulfil orders
Provide customer support
Send order-related updates and communications
Maintain website functionality
Protect against fraudulent or suspicious transactions
Improve our services and customer experience
Send marketing communications where you have provided appropriate consent

Sharing Your Personal Information

We may share your personal information where necessary to operate our business and provide our services, including:

Service providers that assist with operating our business
Payment service providers that process transactions
E-commerce platforms and technology providers, including Shopify
Third-party services connected to our website where required to provide functionality
Authorities or organisations where required by law

We only share information where necessary and appropriate for legitimate business purposes.

Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Complete transactions
Maintain business records
Comply with legal obligations
Resolve disputes

When information is no longer required, it will be handled according to applicable requirements.

Your Rights

Depending on applicable laws, you may have rights regarding your personal information, including:

Requesting access to your personal information
Requesting correction of inaccurate information
Requesting deletion of your information where applicable
Requesting information about how your data is processed
Withdrawing consent where processing is based on consent

To make a request, please contact us using the details below.

Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage, and provide a better browsing experience.

You can manage cookie preferences through your browser settings.

Third-Party Links

Our Site may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of external websites. We recommend reviewing the privacy policies of third-party websites before providing personal information.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

Security

We take reasonable steps to protect personal information and maintain appropriate security measures.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal information may be processed or stored in countries outside your country of residence where our service providers operate.

Where required, appropriate safeguards are used to protect personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page with the revised policy information.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

London After Five

Aalscholverlaan 724
3136 KX Vlaardingen
The Netherlands

Email: support@londonafterfive.com

Phone: +44 7882 756860